Privacy Policy

Last updated: April 2026

Wagga Wagga Buyers Agency (ABN 12 345 678 901) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and store your personal information.

1. Information We Collect

We may collect the following types of personal information:

• Identity information: Full name, date of birth, and identification documents
• Contact information: Email address, phone number, postal address
• Financial information: Budget range, pre-approval details, proof of funds (as required for property purchases)
• Property preferences: Location requirements, property type, features, and investment criteria
• Communication records: Emails, phone call notes, and meeting records related to our engagement
• Website usage data: IP address, browser type, pages visited, and time spent on our website

We collect personal information directly from you when you enquire about our services, sign a Buyer's Agency Agreement, communicate with us, or use our website. We may also collect information from third parties such as solicitors, mortgage brokers, or real estate agents with your knowledge or consent.

2. How We Use Information

We use your personal information for the following purposes:

• Providing our buyer's agent services, including property search, evaluation, negotiation, and settlement support
• Communicating with you regarding property opportunities and the progress of your engagement
• Coordinating with third parties involved in your property purchase, such as solicitors, building inspectors, and mortgage brokers
• Processing payments and maintaining financial records
• Complying with legal and regulatory obligations under the Property and Stock Agents Act 2002 (NSW)
• Improving our services and website functionality
• Sending you market updates or relevant property information where you've opted in to receive such communications

3. Information Sharing

We may share your personal information with:

• Service providers: Solicitors, conveyancers, building and pest inspectors, and mortgage brokers engaged in your property transaction
• Real estate agents and vendors: As necessary to conduct property inspections, negotiations, and purchases on your behalf
• Government authorities: Where required by law, including NSW Fair Trading and the Australian Taxation Office
• Professional advisers: Our accountants, lawyers, and insurers as required for business operations

We don't sell, rent, or trade your personal information to third parties for marketing purposes. We don't disclose your information to overseas recipients unless you provide consent or it's necessary to complete a transaction you've requested.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

• Secure storage of physical documents in locked premises
• Password-protected and encrypted digital systems
• Restricted access to personal information on a need-to-know basis
• Regular review of our security practices and systems

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When information is no longer needed, we'll take reasonable steps to destroy or de-identify it.

5. Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. Cookies are small text files stored on your device when you visit our website.

We may use the following types of cookies:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
• Marketing cookies: Used to deliver relevant advertising and track campaign performance

You can manage or disable cookies through your browser settings. Disabling cookies may affect the functionality of our website.

6. Third-Party Links

Our website may contain links to third-party websites, such as property listing platforms, government agencies, or financial service providers. We aren't responsible for the privacy practices or content of these external websites. We encourage you to read the privacy policies of any third-party website you visit.

7. Your Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of any inaccurate, incomplete, or out-of-date information
• Complaint: Lodge a complaint if you believe we've breached the Australian Privacy Principles

To exercise any of these rights, please contact us using the details below. We'll respond to your request within 30 days. There's no charge for making a request, although we may charge a reasonable fee for providing access to information if the request requires significant effort.

If you're unsatisfied with our response to a complaint, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be published on this page with a revised "last updated" date. We encourage you to review this policy periodically.

9. Contact

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Wagga Wagga Buyers Agency
ABN: 12 345 678 901
14 Baylis Street, Wagga Wagga NSW 2650
Email: info@buyersagencywaggawagga.com.au
Phone: 0412 555 789